Senior Fund Administrator

Some Careers Have More Impact Than Others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Fund Administrator

Principal Responsibilities

• Checking all transactions and activities (depending on business requirement, this role may undertake input and processing of transactions, where in that scenario, the relevant checks will be undertaken by another checker of the same level)
• Key role for the delivery of a cohesive service to our clients and their investors.
• Manage high volume and high value transactions and ensure no trades / activities are missed, which would result in claims and adverse client impact.
• Day to day processing of activities within the department to ensure that all tasks are processed in accordance with agreed procedures and controls and in accordance with relevant fund parameters.
• Understanding of the business and keeping abreast of development in the market. Suggest and implement improvements to the Transfer Agency processes and procedures in consultation with the Supervisor.
• Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA's agreed with clients.
• Ensure that the team are customer focused and that a high standard of service is provided.
• Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary.
• Appropriate measures are taken to improve quality and prevent recurrence
• Establish and maintain effective relationship with clients and teams & identify areas of service improvements
• Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team.
• All operations are performed as per laid down procedures and ensure all procedural controls are effectively monitored and adhered.

Qualifications

You'll achieve more when you join HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Skills Required

Excel, Microsoft Word