SWIFT Gateway Support Engineer

Job Title : SWIFT Gateway Support Engineer

Experience : 48 Years (with strong background in SWIFT gateway operations, troubleshooting, and integrations)

Job Description :

We are seeking a skilled SWIFT Gateway Support Engineer to provide technical support, incident management, and integration troubleshooting for SWIFT gateway software and related infrastructure. The role requires strong problem-solving skills, proactive monitoring, and collaboration with banking, treasury, and ERP teams to ensure smooth and secure SWIFT operations.

Key Responsibilities :

• Investigate and resolve technical issues involving SWIFT gateway software, integrations, and infrastructure.
• Monitor and proactively address SWIFT gateway operations to ensure high availability and performance.
• Perform initial root cause analysis (RCA) for recurring or high-impact incidents and implement mitigation plans.
• Provide technical support for integrations with banking, treasury, or ERP systems, including interface troubleshooting and enhancements.
• Maintain incident logs, update knowledge base articles, and deliver regular status reports to stakeholders.
• Collaborate with internal teams to ensure compliance, system stability, and optimized performance.

Required Skills :

Good to Have :

(ref : hirist.tech)