Job Title : SWIFT Gateway Support Engineer
Experience : 48 Years (with strong background in SWIFT gateway operations, troubleshooting, and integrations)
Job Description :
We are seeking a skilled SWIFT Gateway Support Engineer to provide technical support, incident management, and integration troubleshooting for SWIFT gateway software and related infrastructure. The role requires strong problem-solving skills, proactive monitoring, and collaboration with banking, treasury, and ERP teams to ensure smooth and secure SWIFT operations.
Key Responsibilities :
- Investigate and resolve technical issues involving SWIFT gateway software, integrations, and infrastructure.
- Monitor and proactively address SWIFT gateway operations to ensure high availability and performance.
- Perform initial root cause analysis (RCA) for recurring or high-impact incidents and implement mitigation plans.
- Provide technical support for integrations with banking, treasury, or ERP systems, including interface troubleshooting and enhancements.
- Maintain incident logs, update knowledge base articles, and deliver regular status reports to stakeholders.
- Collaborate with internal teams to ensure compliance, system stability, and optimized performance.
Required Skills :
Strong hands-on experience with SWIFT gateway software and integrations.Proficiency in incident management, troubleshooting, and RCA.Good knowledge of banking, treasury, or ERP system interfaces.Ability to monitor, analyze, and optimize SWIFT gateway operations.Strong documentation and communication skills to update logs and share reports with stakeholders.Good to Have :
Knowledge of payment systems, financial messaging standards (SWIFT MT / MX).Experience in infrastructure monitoring and automation tools.Exposure to security compliance and audit processes in financial systems.(ref : hirist.tech)