Salesforce Application Architect

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.

Our Business Transformation team is committed to leveraging technology to power strategic business outcomes. We connect concepts with solutions to create value and efficiencies for our employees and customers. As a Salesforce Application Architect , you will play a critical role in designing scalable, secure, and innovative CRM solutions that support our enterprise transformation initiatives.

You will lead the architecture of our Salesforce ecosystem—including Sales, Service, Experience, and Marketing Clouds—while integrating emerging technologies such as Salesforce Data Cloud and Agentforce to deliver intelligent, data-driven customer experiences.

Key Responsibilities :

Architecture and Solution Design

• Lead the end-to-end architecture of Salesforce implementations across multiple clouds.
• Design and optimize CRM workflows, data models, and integrations with external systems.
• Architect solutions leveraging Salesforce Data Cloud for unified customer profiles, real-time insights, and AI-powered segmentation.
• Integrate Agentforce capabilities to deploy intelligent agents and conversational AI experiences across service and sales channels.
• Create and maintain solution documentation including context diagrams, data flows, and sequence diagrams.

Collaboration and Governance

Innovation and Continuous Improvement

Qualifications : Required

Preferred

Why Join Us

Location :

Skills Required

Salesforce, Confluence, Integration Cloud, Service Cloud, Mulesoft, Sales Cloud, Jira, Flow