Business Solutions Associate

About Grexa

Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.

We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling.

Key Responsibilities

• Create and implement processes to deeply understand the client’s business as well as to onboard them such that they integrate Grexa into their daily operations confidently.
• Continuously monitor client engagement metrics to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction.
• Act as the strategic bridge between clients and internal teams, ensuring seamless resolution of operational needs while driving continuous improvement.
• Champion the voice of the client by collecting rich feedback and delivering it as actionable insights to influence product development and service innovation.
• Strategically identify growth opportunities among clients, advising clients on how to unlock more value through advanced features and tailored solutions.
• Own the client journey end-to-end such that Grexa’s renewal and revenue expansion objectives are met.

Requirements

Why Join Us