Role- Area Sales Manager
About the Role
Store Operations / Compliance / Profitability : A short paragraph summarizing the key role responsibilities.
Responsibilities
- Ensure & Own compliance with all defined SOPs
- Co-ordination with Zonal / Circle / Central cross-functional teams to ensure required operational support (e.g. service processes, activations processes, ops, updates etc)
- Understand and analyze store / zone level analytics reports (KPIs) to identify issues, areas of improvement, deviations etc.
- Monitor all competitor activities and share recommendations for response
- Ensure escalations are handled within the stated TAT
- Is responsible to drive and achieve stores profitability through delivery of agreed revenue & cost plan
- To ensure deployment of agreed programs across all stores
Qualifications
Graduate / MBA preferred
Required Skills
Drive growth in contribution from higher rental plansMark territories for TSMs and drive productivity growth.Increase the Tag utilization in Low Utilized NEs and buildings.Working closely with Channel Partners and TSMs to support closure of leadsDrive engagement with residential societies (RWAs) to make Airtel the preferred service providerEnhance acquisition qualityPreferred Skills
Provide best in class services to customers while keeping Detractor Index in check.Ensure total compliance of CE guidelines & processesEnsure Circle support to manage exceptional escalations, if requiredEqual Opportunity Statement
Ensure seamless supply of quality manpower at the stores & field. Control TSMs & SM attrition by ensuring constant training programs, improving quality of recruitment, driving Rewards and Recognition and ensuring proper onboarding process.