Account Manager - Client Servicing

Company Background & Overview :

Grapes, India’s leading Integrated communications agency nurtures digital strategy and marketing approach across paid, earned, and owned platforms. With both brand and business impact in the forefront, Grapes offers full services in Digital and Communication Solutions – Strategy Wonks at head and Creative at heart, we are strong in setting KPIs, goals and executing innovative-creative campaigns. We combine Strategy, Process, and Trends to build brands and turn customers into evangelists.

Powered with a deep Technical Knowledge – combined with extensive experience in Digital marketing, we at Grapes are equipped to service all our clients with perfect communication advice as apt for their brands. The vision is a clear one, of outperforming expectations at every possible stage. With over 200+ minds continuously at work, we own what we do! Agile minds are at our core with a continuous endeavor to invest in talent.

Experience : 3-5 years

Key Responsibilities :

Client Management : Serve as the main point of contact for assigned clients, managing their accounts and ensuring their needs are met.

Sales Growth : Identify opportunities for upselling and cross-selling additional products and services to clients.

Relationship Building : Develop and maintain strong relationships with clients through regular communication and meetings.

Project Coordination : Coordinate with internal teams to ensure the successful delivery of client projects and campaigns.

Market Research : Conduct market research to understand client industries, identify trends, and provide insights to clients.

Reporting : Prepare and present regular reports on account status, sales performance, and client feedback.

Negotiation : Negotiate contracts and agreements with clients to secure long-term partnerships.

Problem Solving : Address and resolve any client issues or concerns promptly and effectively.

Qualifications :

Education : Bachelor’s degree in Business, Marketing, Communications, or a related field.

Experience : Proven experience in account management, or a related role.

Skills : Excellent communication, negotiation, and interpersonal skills.

Organization : Strong organizational skills with the ability to manage multiple accounts and projects simultaneously.

Proactivity : Ability to take initiative, work independently, and thrive in a fast-paced environment.

Technology : Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Attitude : Results-driven, client-focused, and a team player.