Senior Technical Support Specialist

Job Summary :

The Technical Service Expert is responsible for delivering high-quality customer support and ensuring seamless system operations. This role requires strong technical expertise, excellent communication skills, and a customer-centric approach.

Key Responsibilities :

• Provide timely and effective support to customers experiencing technical issues.
• Communicate complex technical information in a clear and concise manner.
• Apply SQL skills to research data, run queries, and investigate root causes of issues.
• Diagnose and troubleshoot technical problems across software and systems.
• Accurately log, track, and update customer issues.

Requirements :

As a Technical Service Expert, you will work directly with customers, sharpen your technical expertise, and develop your professional communication skills in a supportive environment that values growth, ownership, and excellence.