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Advanced Technical Support Specialist
beBeeAzureVadodara, Gujarat, India20 hours ago
Job description10+ years of experience in a technical support role focused on Microsoft Azure and Microsoft 365 services. Strong expertise in Microsoft Azure infrastructure, including hands-on experience with Azure Virtual Machines, Storage, Virtual Networks, VPN, and ExpressRoute. Proven experience creating, escalating, and managing support cases with Microsoft to drive complex issues to resolution. Self-motivated and able to work independently with minimal supervision, taking ownership of complex issues.
We are a global technology solutions provider accelerating digital transformation for organizations.
Key Responsibilities
- Troubleshoot complex technical issues across Microsoft Azure and Microsoft 365 environments, leading end-to-end incident resolution efforts.
- Perform thorough root cause analysis on major issues and implement / document effective solutions and outcomes.
- Create and manage support cases through Microsoft Support as needed, ensuring proper escalation of issues.
- Manage and troubleshoot Azure infrastructure components during customer issue resolution.
- Provide advanced support for Microsoft 365 services, diagnosing and resolving service-related issues in customer tenants.
Required Qualifications
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Technical Support Specialist • Vadodara, Gujarat, India
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