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Apply in 3 Minutes! Regional Manager

Santamonica Tours and TravelsIndia

2 hours ago

Job description

Job Title : Regional Manager

Location : Jayanagar, Bengaluru

Department : Sales / Business Development

Industry : Travel and Tourism

Employment Type : Full-Time

Job Summary :

We are seeking a dynamic and result-oriented Regional Manager to manage and grow relationships with our most valued clients in the tours and travel sector. The ideal candidate will act as the primary liaison between the company and key clients, ensuring high levels of customer satisfaction, revenue growth, and long-term account success. This role demands a strategic thinker with excellent communication, negotiation, and relationship-building skills.

Key Responsibilities :

Relationship Management

Build and nurture long-term, trust-based relationships with key clients.
Understand client-specific travel needs, preferences, and expectations to deliver personalized solutions.

Strategic Account Planning

Develop and implement account strategies aimed at revenue growth, increased client loyalty, and business profitability.

Set and monitor objectives for each key account.

Client Needs Analysis

Conduct regular assessments of client needs and propose tailored travel solutions aligned with their business objectives.

Communication & Coordination

Serve as the single point of contact for all client communications.

Collaborate with internal teams (operations, ticketing, holidays, visa etc.) to ensure seamless service delivery.

Issue Resolution

Proactively identify and resolve client issues, ensuring prompt follow-up and client satisfaction.

Upselling & Cross-Selling

Identify and pursue opportunities to upsell or cross-sell additional services and packages to maximize account potential.

Business Reviews & Reporting

Conduct periodic business reviews with clients.

Analyze account performance and generate insight-driven reports for internal and client use.

Negotiation & Contract Management

Lead contract negotiations, renewals, and pricing discussions with clients, ensuring mutually beneficial terms.

Market & Competitor Analysis

Stay informed on market trends, competitor activity, and industry developments.

Use insights to refine account strategies and stay ahead of market changes.

Sales Target Achievement

Consistently achieve or exceed sales targets, KPIs, and account performance metrics.

Key Skills & Qualifications :

Bachelor’s degree in business, Travel & Tourism, or related field (MBA is a plus)

8+ years of experience in sales / account management, preferably in the travel industry

Strong interpersonal and relationship-building skills

Excellent communication and negotiation capabilities

Strategic thinker with a goal-driven mindset

Strong analytical and problem-solving abilities

Well-organized with excellent time and multi-account management skills

Sound knowledge of travel products, services, and destinations

What We Offer :

Competitive salary and incentive structure

Opportunity to work with premium clients and renowned brands

Dynamic work environment with growth potential

Travel perks and employee discounts

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Regional Manager • India

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