Regional Service Manager

Job Overview

Handle service-related activities in the region.

Each organization shall establish the appropriate authority, and interrelation of all personnel who manage, perform, and assess work affecting quality, and provide the independence and authority necessary to perform these tasks.

Job Responsibilities and Essential Duties :

Communicate with Team Members on daily basis regarding their requirements.

Discussion on Service calls with FSE / SP on case-to-case basis Monitoring Coordination with logistic Team for Spare Part Movement

Coordination with back-office Team for fulfilling FSE / SP's requirement.

Discussion with SD, ZSH & PTS on critical Issues (on case-to-case basis)

Contract & Payment follow up with FSE, SP & Customers

To Attend Negotiation Meeting with customer

Customer visit within region to address customer Queries & Contract / Spare Parts Negotiation

To Arrange FSE / SP with sales Team for presale discussion / Site Inspection

To Arrange FSE / SP for Project work as & when required

To Arrange FSE / SP to warehouse for removing spare parts from demo unit to fulfill customer's urgency (in case spare parts is not available in stock) / to replace parts in ship hold Equipment.

Printouts and copies of this document must be checked for validity and correctness before use

Template SSU-SOP-01007-C rev1

FSEs Expense & Attendance Approval

Forwarding Sales Lead to the sales Team

Surprise visit on Field to check whether FSEs are using appropriate Safety gears while working on Equipment.

FSE / SP Review on following Parameter on Monthly basis :

1) Contract Penetration

2) Outstanding Collection

3) PM Completion Status

4) FSCA Completion Status

5) Recertification Status

6) Tools Calibration Status

7) Consumable Promotion

8) Customer Feedback Collection Status

9) Returnable Warehouse Clearance

10) Credit Note Status

11) Service Call Logging

12) Correct Logging of Working / Admin hrs in Oxando

13) Availability of safety gears with FSE

Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Minimum Requirements

Graduate with relevant technical background

Preferred diploma or Degree in any engineering stream

Minimum 7 years of work experience on medical equipment

Knowledge of MS Office

Required Knowledge, Skills, and Abilities

Customer relationship management

Interpersonal skills

Ready for travel in the region

Ability to motivate and influence people. Strong impact and presence

Supervision / Management of Others

Managing the team