Hadoop Support Engineer

Hadoop Support Engineer

Bengaluru, KA

WFO

We are seeking a dedicated Hadoop Support Engineer to provide comprehensive support and on-call services for our Hadoop infrastructure. This role is pivotal in ensuring the continuous operation and stability of our Hadoop clusters, addressing incidents promptly, and supporting end-users with technical queries. The ideal candidate will possess strong Hadoop administration skills, effective troubleshooting capabilities, and excellent communication skills to interact with various stakeholders.

Key Responsibilities :

• On-Call Support : Serve as a primary point of contact in a rotating on-call schedule, providing 24 / 7 support to swiftly address and resolve critical incidents affecting Hadoop operations.
• Incident Management and Resolution : Take ownership of incident management processes by diagnosing issues, implementing fixes, and documenting solutions in a ticketing system. Conduct post-incident reviews to identify root causes and prevent recurrence.
• Monitoring and Alerts : Establish and maintain robust monitoring and alerting systems using tools like Nagios, Grafana, or Prometheus to proactively detect and mitigate potential issues before they escalate.
• User and Developer Support : Assist end-users and developers with technical queries related to Hadoop operations, providing guidance and support to optimize their use of the system. Educate users on best practices and system capabilities.
• System Maintenance : Conduct routine maintenance tasks including software patching, upgrades, and configuration changes to ensure system reliability and security. Schedule maintenance activities to minimize business disruption.

Qualifications :