Delivery HeadTRUGlobal • Malappuram, IN
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Delivery Head
TRUGlobal • Malappuram, IN
30+ days ago
Job descriptionOwn gross margin targets for fixed-bid and managed infrastructure contracts. Optimize delivery costs (resource utilization, vendor negotiations, automation). Ensure adherence to fixed budgets for infrastructure projects (SOWs, MSAs, POs). Manage contract renewals , amendments, and compliance (SLAs, KPIs). Lead C-level stakeholder engagement (CIOs, CTOs) and conduct Quarterly Business Reviews (QBRs). Improve Net Promoter Score (NPS) by addressing client pain points proactively. Oversee infrastructure service delivery (ITIL, Agile, DevOps) with a focus on quality, scalability, and security . Resolve critical escalations (e.g., outages, security breaches) with minimal client impact. Manage onsite / offshore delivery teams (Infrastructure Architects, Cloud Engineers, Network Specialists). Foster innovation (AIOps, automation) and skill development. 15+ years in IT Infrastructure Services (Data Center, Cloud, Network, Security). Proven track record in P&L management ($10M+ accounts) and margin optimization . Expertise in infrastructure contracts (SOWs, MSAs) and governance frameworks (ITIL, ISO 27001). Experience working with C-level stakeholders (CIOs, CISOs). Certifications : ITIL, PMP, AWS / Azure Cloud, CISSP . Background in managed services and transition / migration projects .
Job Title : Delivery Head – IT Infrastructure Services
Experience : 15+ years in IT Infrastructure Delivery, P&L Management, and Client Engagement
Job Summary
The Delivery Head (IT Infrastructure) will lead the end-to-end delivery of IT infrastructure services (Cloud, Data Center, Network, Security, etc.), ensuring revenue growth, profitability, and client satisfaction. This role requires a strong background in infrastructure project delivery , contract management, and C-level stakeholder engagement.
Key Responsibilities
1. Revenue Growth & Account Expansion
- Drive YoY revenue growth through strategic account planning and expansion of infrastructure services (Cloud Migration, Managed Services, DevOps, etc.).
- Identify upsell / cross-sell opportunities (e.g., hybrid cloud, cybersecurity) and lead proposal efforts.
2. Profit & Margin Management
3. Budget & Contract Oversight
4. Client Relationship & Governance
5. Delivery Excellence
6. Team Leadership
Qualifications & Skills
Must-Have :
Preferred :
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Delivery Head • Malappuram, IN
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