Director DCS Solutions and Delivery Lead

Industry / Sector

Not Applicable

Specialism

Data Analytics & AI

Management Level

Director

Job Description & Summary

At PwC our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights enabling informed decision-making and driving business growth.

Those in artificial intelligence and machine learning at PwC will focus on developing and implementing advanced AI and ML solutions to drive innovation and enhance business processes. Your work will involve designing and optimising algorithms models and systems to enable intelligent decision-making and automation.

Years of Experience : Candidates with 15 years of hands on experience

Must Have :

S caled delivery leadership in global onshore offshore setup working with cross functional teams and talent and delivery automation .

Familiarity with the CCaaS domain contact center operations customer experience metrics and industry-specific challenges

Understanding of conversational (chats emails and calls) data to train Conversational AI systems

In-depth knowledge of CCaaS platforms like NiceCX Genesys Cisco etc. including their architecture functionalities and integration capabilities

Familiarity with contact center metrics such as average handle time (AHT) first call resolution (FCR) and customer satisfaction (CSAT)

Familiarity with sentiment analysis topic modeling and text classification techniques

Proficiency in data visualization tools like Tableau Power BI Quicksight and others

Understanding of cloud platforms (e.g. AWS Azure Google Cloud) and their services for scalable data storage processing and analytics

NLU Verticals Expertise : ASR generation SSML modeling Intent Analytics conversational AI testing Agent AssistProactive Outreach Orchestration and Generative AI

Apply advanced statistical and machine learning techniques to analyze large datasets and develop predictive models and algorithms enhancing contact center performance.

Nice to Have :

Proficiency in programming languages such as Python / Pyspark / R / SQL

Strong understanding of data science principles statistical analysis and machine learning techniques.

Experience in predictive modeling

Skilled in techniques like regression analysis time series forecasting clustering and NLP techniques

Knowledge of distributed computing frameworks like Hadoop and Spark for processing large volumes of data.

Understanding of NoSQL databases (e.g. MongoDB Cassandra) for handling unstructured and semi-structured data.

Awareness of data security best practices encryption techniques and compliance regulations (e.g. GDPR CCPA). Understanding of ethical considerations in data science and responsible AI practices.

Educational Background :

BE / / MCA / / M.E / / MBA

Travel Requirements

Not Specified

Job Posting End Date

Required Experience :

Director

Key Skills

Engineering Maintenance,Feed,Advertisement,Apache Tomcat,Drafting,Market Research

Employment Type : Full-Time

Experience : years

Vacancy : 1