Telecom Expense Management Analyst

About Client :

Our client is prominent Indian multinational corporation specializing in information technology (IT), consulting, and business process services and its headquartered in Bengaluru with revenues of gross revenue of ₹222.1 billion with global work force of 234,054 and listed in NASDAQ and it operates in over 60 countries and serves clients across various industries, including financial services, healthcare, manufacturing, retail, and telecommunications. The company consolidated its cloud, data, analytics, AI, and related businesses under the tech services business line. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru, kochi, kolkata, Noida.

Job Title : Telecom Expense Management Analyst

• Location : Remote
• Experience : 5+
• Job Type : Contract to hire.
• Notice Period : Immediate joiners.
• Project Tenure : Long-term project

Job Description :

We are seeking a detail-oriented and proactive Telecom Expense Management Analyst to support Order Management activities on the Tangoe platform . The role involves managing new internet circuit orders and coordinating the disconnection of legacy circuits as part of ongoing telecom optimization projects. The candidate will work remotely and collaborate with global teams to ensure accurate and timely execution of telecom service requests.

Key Responsibilities :

Order Management :

Initiate and track new internet circuit orders via Tangoe platform

Coordinate disconnection of old / unused circuits.

Validate order details and ensure alignment with project requirements.

Liaise with telecom vendors and internal stakeholders to resolve order-related issues.

Maintain documentation and audit trails for all orders and disconnects.

Telecom Expense Management Support (Good to have)

Assist in monthly invoice validation and reconciliation.

Support cost allocation and chargeback processes.

Identify billing discrepancies and escalate for resolution.

Maintain inventory of active circuits and services.

Update and maintain telecom asset records in Tangoe.

Reporting & Analysis :

Generate regular reports on order status, cost savings, and disconnect progress.

Support ad-hoc reporting requests related to telecom spend and usage.

Analyze trends in telecom usage and provide insights for optimization.

Required Skills & Qualifications :

Experience with Tangoe or similar TEM platforms.

Understanding of telecom services, especially internet circuits .

Strong organizational and communication skills.

Proficiency in Excel and reporting tools.

Ability to work independently in a remote environment.

Prior experience in telecom order management or expense analysis preferred.

Additional Activities May Include :

Supporting contract and vendor management activities.

Assisting with telecom budget forecasting.

Participating in telecom audits and inventory clean-up projects.

Coordinating with IT and procurement teams for service provisioning.