Amazon Cti Consultant
Milestone Technologies, Inc.Republic Of India, IN30+ days ago
Job descriptionExposure to Cisco, Avaya, Genesys (legacy CTI systems) AWS certification Knowledge of SIP, VoIP, or WebRTC Experience with Amazon Connect Tasks, Contact Lens, Wisdom Lead the setup and configuration of Amazon Connect environments Work with business teams to gather requirements and translate them into technical designs Build backend integrations using AWS Lambda and REST APIs Integrate Amazon Connect with CRM and support systems Support user testing, deployment, and documentation Troubleshoot issues and improve existing contact flows
We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.
The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be confident working with both technical teams and business stakeholders.
Required Experience :
- Minimum 7 years total experience in contact center / CTI space
- 3+ years of hands-on experience with Amazon Connect
- Proven experience working in a consulting role for CTI transformation projects
- Strong knowledge of Amazon Connect features : contact flows, routing, queues, agent setup
- Experience integrating Amazon Connect with CRMs like Salesforce or Zendesk
- Good understanding of AWS services : Lambda, DynamoDB, S3, CloudWatch
- Basic scripting with Node.Js or Python
- Experience in building or enhancing IVRs using Amazon Lex
- Comfortable working independently in a client-facing environment
Nice to Have :
Responsibilities :
Create a job alert for this search
Amazon • Republic Of India, IN
Related jobs
- Promoted
CTI Modernization Consultant
Milestone Technologies, Inc.Republic Of India, IN We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients.
This role requires strong hands-on experience with Amazon Connect an...Show moreLast updated: 30+ days ago
- Promoted
EDI Integration Consultant
BayOne SolutionsRepublic Of India, IN Configure, maintain, and troubleshoot EDI solutions using IBM Sterling to support seamless electronic data interchange with business partners.
Collaborate with cross-functional teams to integrate ED...Show moreLast updated: 30+ days ago
- Promoted
Information Technology Sales Consultant
ALLEN DigitalPune, Republic Of India, IN About Us : Signiance Technologies is a fast-growing cloud consulting startup and an AWS Advanced Consulting Partner.We’re on a mission to empower businesses with innovative cloud, DevOps, and GenAI ...Show moreLast updated: 2 days ago
- Promoted
JD Edwards Technical Consultant
LTIMindtreeNagpur, IN Have strong JDEdwards (JDE) Background and good understanding of the JDE Technical area FDA, RDA, NER, BSFN.Knowledge of working of master business functions.
Experience of system architecture devel...Show moreLast updated: 30+ days ago
- Promoted
SAP B1 Technical Consultant
WMS - SAP Gold PartnerNagpur, IN WMS Middle East is a trusted SAP GOLD PARTNER based in the UAE, delivering tailored ERP solutions to businesses across the region.
As an official SAP partner, we specialize in helping clients drive ...Show moreLast updated: 1 day ago
- Promoted
Senior Consultant - CPI
valanticNagpur, IN We are looking for an experienced.SAP Cloud Platform Integration (CPI).This role requires a deep understanding of APIs, system connectivity, and modern integration practices.Design, build, and deli...Show moreLast updated: 14 days ago
- Promoted
SAP IBP Consultant(Support & Enhancement Project)
AmpstekNagpur, IN Title : SAP IBP Consultant(Support & Enhancement Project).We are seeking a skilled SAP IBP Consultant for a support project focused on Demand Planning, Supply Planning, Inventory Optimization, and C...Show moreLast updated: 14 days ago
- Promoted
Cloud Contact Center Consultant
Milestone Technologies, Inc.Republic Of India, IN We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients.
This role requires strong hands-on experience with Amazon Connect an...Show moreLast updated: 30+ days ago
- Promoted
Sr. Technical Support Consultant
ConfidentialRemote, India Changing the world through digital experiences is what Adobe's all about.We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital exper...Show moreLast updated: 18 days ago
- Promoted
ITX Integration Consultant
Quadrant IT ServicesIndore, Republic Of India, IN Position : Integration Analyst - ITX.Hybrid : 1 week in office every month.EDI mapping, integration, and business process understanding within logistics and supply chain domains.The ideal candidate w...Show moreLast updated: 6 days ago
- Promoted
Sr. Ai Ml Consultant, Tech
AmazonRepublic Of India, IN DescriçãoThe Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS).
In this role, you'll work closely with ...Show moreLast updated: 2 days ago
- Promoted
HCM Technical consultant
Mumba Technologies, Inc.Nagpur, IN We are a leading organization committed to innovation and excellence in the field of technology.Our mission is to empower businesses through cutting-edge solutions and a collaborative culture that ...Show moreLast updated: 8 days ago
- Promoted
EDI Sterling Consultant
BayOne SolutionsNagpur, IN Configure, maintain, and troubleshoot EDI solutions using IBM Sterling to support seamless electronic data interchange with business partners.
Collaborate with cross-functional teams to integrate ED...Show moreLast updated: 30+ days ago
- Promoted
Amazon CTI Consultant
Milestone Technologies, Inc.India, India We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients.
This role requires strong hands-on experience with Amazon Connect an...Show moreLast updated: 30+ days ago
- Promoted
Power BI & Oracle ERP Dashboard Optimization Consultant
RapidBrainsNagpur, IN We are seeking an experienced Power BI Consultant with strong expertise in Oracle ERP data integration to enhance and optimize our existing Power BI dashboards.
These dashboards currently support Pr...Show moreLast updated: 1 day ago
- Promoted
Senior Amazon Redshift
Vidhema TechnologiesNagpur, IN Notice Period : Immediate Joiners Preferred.We are looking for an experienced Senior.Amazon Redshift Developer to lead the design, setup, and management of new Redshift projects from the ground up.T...Show moreLast updated: 1 day ago
- Promoted
SAP Basis Technical Consultant - Public cloud
SyntaxNagpur, IN Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972.Syntax has un...Show moreLast updated: 30+ days ago
- Promoted
Amazon Connect Consultant
Milestone Technologies, Inc.Republic Of India, IN We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients.
This role requires strong hands-on experience with Amazon Connect an...Show moreLast updated: 30+ days ago