CTI Modernization Consultant

We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.

The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be confident working with both technical teams and business stakeholders.

Required Experience :

• Minimum 7 years total experience in contact center / CTI space
• 3+ years of hands-on experience with Amazon Connect
• Proven experience working in a consulting role for CTI transformation projects
• Strong knowledge of Amazon Connect features : contact flows, routing, queues, agent setup
• Experience integrating Amazon Connect with CRMs like Salesforce or Zendesk
• Good understanding of AWS services : Lambda, DynamoDB, S3, CloudWatch
• Basic scripting with Node.Js or Python
• Experience in building or enhancing IVRs using Amazon Lex
• Comfortable working independently in a client-facing environment

Nice to Have :

Responsibilities :