Medical Contact Center Associate II (French Speaker)

Summary Of Responsibilities

• Respond to medical information queries (In French) / product quality complaints / general queries that may be received over the telephone call, email, fax etc.
• Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI / SOPs) that may be received over the telephone call, email, fax etc.
• Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up.
• Perform and support different activities as assigned – tracking several types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
• Create and revise training materials based on procedural, system, and regulation updates.
• Responsible in conducting trainings and checks the effectiveness of the trainings as required.
• Assume responsibility for quality of data processed.
• Any other duties as assigned by management.
• And all other duties as needed or assigned.

Qualifications (Minimum Required)

Experience (Minimum Required)

Preferred Qualifications Include

Physical Demands : Remote

Learn more about our EEO & Accommodations request here.

Skills Required

Regulatory Submissions