This job offer is not available in your country.
Senior Quality Assurance Manager
TPHyderabad, Telangana, India3 days ago
Job descriptionSupervise the review and enforcement of E-commerce - Marketplace Store policies to ensure compliance standards are met. Manage escalations and high-risk cases, collaborating with policy, legal, and product teams for resolutions. Identify trends in policy violations, fraud detection, and abuse prevention, implementing risk mitigation strategies. Spearhead continuous process enhancements to boost efficiency and accuracy in case handling. Introduce automation and workflow improvements to optimize support operations. Work with Quality, Training, and Product teams to enhance support frameworks collaboratively. Serve as a primary point of contact between internal stakeholders, policy teams, and external partners. Communicate operational updates, trends, and process enhancements to senior leadership. Ensure alignment with global Trust & Safety strategies and compliance standards. Monitor and analyze operational metrics, policy compliance trends, and agent performance. Provide weekly / monthly reports offering insights on Trust & Safety enforcement impact. Utilize data-driven decision-making to elevate service delivery and policy enforcement.
Key Responsibilities :
- Lead and oversee a large team of Tier 3 support agents to ensure productivity and compliance are maintained at high levels.
- Define key performance indicators (KPIs), service level agreements (SLAs), and quality benchmarks to drive operational excellence.
- Conduct regular team reviews, provide coaching, and conduct performance assessments to uphold superior service standards.
Trust & Safety Compliance & Policy Enforcement :
Operational Excellence & Process Improvement :
Stakeholder & Client Management :
Reporting & Analytics :
Contact Lipika-
Create a job alert for this search
Quality Assurance Manager • Hyderabad, Telangana, India
Related jobs
We’re looking for a Senior Quality Manager to lead and transform our Quality Department into a proactive, independent function that drives product reliability and customer satisfaction, not just co...Show moreLast updated: 28 days ago
This role is for one of the Weekday's clients.We are seeking a detail-oriented and driven.Quality Assurance (QA) Specialist.
The ideal candidate will bring strong experience in.As part of the QA tea...Show moreLast updated: 7 days ago
We are seeking a highly skilled QA Automation Engineer with strong expertise in Playwright.TypeScript) for both UI and API test automation.
The ideal candidate will have hands-on experience.Allure r...Show moreLast updated: 4 days ago
- Promoted
Medtronic - Global Quality Assurance Director
MedtronicHyderabad, India At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all.
Youll lead with purpose, breaking down barriers to innovatio...Show moreLast updated: 30+ days ago
- Promoted
- New!
ZestIOT - Quality Assurance Manager
ZestIoT Technologies Pvt LtdHyderabad Job Summary : We are seeking an experienced and highly motivated QA Manager to lead our Quality Assurance team in ensuring on-time, high-quality software deliverable...Show moreLast updated: 11 hours ago
- Promoted
Senior Quality Assurance Automation Engineer
DRIMCO GmbHHyderabad, IN Founded in 2020, DRIMCo GmbH is a Munich-based startup that digitises industrial requirements in tender documents and optimises business processes using artificial intelligence and natural language...Show moreLast updated: 30+ days ago
- Promoted
Quality Assurance Lead
Indigratorshyderabad, telangana, in Result expectation in terms of result areas core activities.Enable self-organised teams to improve software quality by implementing and maintaining automated tests.
Continuously enhance and optimise...Show moreLast updated: 8 days ago
- Promoted
Hogarth - Lead Quality Assurance Engineer
Quasar Media Pvt. Ltd.Hyderabad Hogarth is the Global Content Production Company.Part of WPP, Hogarth partners with one in every two of the worlds top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson.With a...Show moreLast updated: 5 days ago
- Promoted
Senior Quality Assurance Engineer - Performance Testing
YO HR ConsultancyHyderabad Must Have Skills : - Strong expertise in C# and Selenium for test automation.Proven architect-level experience in designing test strategies and frameworks.Hands-on ex...Show moreLast updated: 30+ days ago
- Promoted
Credera - Lead Consultant - Quality Assurance
CrederaHyderabad About the Role : We are looking for an experienced and detail-oriented Lead QA Engineer with a strong background in Automation Testing using Seleni...Show moreLast updated: 30+ days ago
- Promoted
Zonal SHE Manager
United Breweries Ltd.Sangareddy, Telangana, India Full time degree in Engineering & technology from a recognized institute.Diploma In Industrial Safety from DISH approved institution is essential.
Compliance with Legal Obligations and Company Requi...Show moreLast updated: 4 days ago
- Promoted
Quality Assurance Test Lead
Sureifyhyderabad, telangana, in We are seeking a highly experienced and strategic Lead QA Engineer to take full ownership of QA for a major product or multiple concurrent projects.
This role involves leading and managing multiple ...Show moreLast updated: 27 days ago
Senior Quality Manager : Consumer Electronics / Medical Devices
Litemed India Private LimitedRangareddy, TG, inQuick Apply
Quality Assurance Specialist
Weekday AIHyderabad, TS, INQuick Apply
- Promoted
QA Specialist / QA Manager (Clinical Quality Assurance)
K3-Innovations, Inc.Hyderabad, IN Full-Time Contract (30–40 hours per week).Based in India, Remote – Eastern Time Zone (preferred) or Mountain Time Zone.Clinical QA Lead / Director of Quality.
QA Specialist / Manager-level contracto...Show moreLast updated: 26 days ago
- Promoted
Senior Quality Assurance Automation Engineer
Zenwork, Inchyderabad, telangana, in Company : Zenwork | https : / / www.Location : Nanakramguda, Hyderabad (On-site, 5 days a week).Our purpose is to empower businesses to focus on their core activities and fuel their growth.At Zenwork, we...Show moreLast updated: 6 days ago
- Promoted
Quality Assurance Engineer
IntraEdgeHyderabad, Telangana, India Job Title : Senior Quality Assurance Engineer.As a Senior Quality Assurance Engineer, you will oversee the entirety of Citizens engineering and development efforts.
You will help lead a team of highl...Show moreLast updated: 26 days ago
- Promoted
- New!
Quality Assurance Manager
SinterX Pharma Private LimitedHyderabad, Telangana, India Position Title : QA Chemist (Team Member) Company Name : Sinterx Pharma Private Limited Location : Valigonda, Choutuppal.
Description : The QA Chemist with 5 to 8 years of experience is responsible f...Show moreLast updated: 16 hours ago
Senior Quality Assurance Engineer 1
JUARA IT SOLUTIONSHyderabad, Telangana, IndiaRemote
Quick Apply
- Promoted
Senior Quality Assurance Manager
TPhyderabad, telangana, in Lead and oversee a large team of Tier 3 support agents to ensure productivity and compliance are maintained at high levels.
Define key performance indicators (KPIs), service level agreements (SLAs),...Show moreLast updated: 5 days ago
- Promoted
Senior Quality Assurance Automation Engineer
ABC Fitnesshyderabad, telangana, in Join ABC Fitness and help us transform the future of fitness through technology! We’re looking for a Senior QA Engineer to lead and evolve our automation and quality practices across microservices-...Show moreLast updated: 23 days ago
- Promoted
Quality Assurance Lead
BrightEdgeHyderabad, IN BrightEdge is a global leader in enterprise SEO and content performance solutions, driving AI-powered digital marketing success for the world’s top brands.
Our culture is product-first, innovation-d...Show moreLast updated: 30+ days ago
- Promoted
Foundever - Quality Assurance Manager
FoundeverHyderabad, India Position : Quality Assurance Manager Experience : 10+ Years Job Summary We are seeking a highly experienced Quality Assurance Manager wi...Show moreLast updated: 26 days ago