Foundever - Quality Assurance Manager

Position : Quality Assurance Manager

Experience : 10+ Years

Job Summary

We are seeking a highly experienced Quality Assurance Manager with over 10 years of experience, preferably in an operations or customer service call center environment. The ideal candidate is a proactive and critical thinker who will take ownership of our quality systems. This role involves establishing and enforcing quality standards, driving process improvements through data-driven insights, and collaborating with cross-functional teams to ensure the highest level of efficiency and customer satisfaction.

Key Responsibilities

Quality Systems & Standards :

• Devise and establish company-wide quality procedures, standards, and specifications.
• Review customer requirements and ensure they are consistently met.
• Implement and maintain controls and documentation procedures to ensure compliance and consistency.

Performance Analysis & Improvement :

Training & Collaboration :

Required Skills & Qualifications

Core Experience :

Professional Skills :

Preferred Skills :

(ref : iimjobs.com)