Director, Product Management (AI Search Agent Assist)

Redefine the future of customer experiences. One conversation at a time.

At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.

Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.

If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

Are you an experienced and visionary product leader with a passion for AI We are looking for a leader to drive our AI initiatives at Nextiva. This is a unique opportunity to dive into groundbreaking AI-powered products that address real-world challenges and redefine industries.

As the Director Product Management (AI Search / Agent Assist) you will lead the strategy development and execution of AI products working at the intersection of cutting-edge technology and business acumen. Youll collaborate with cross-functional teams including data scientists AI / NLP engineers designers and business leaders to define the product vision set the roadmap and ensure successful product launches. Your leadership will be crucial in monitoring and optimizing AI models driving continuous improvement and ensuring our AI products are ethical unbiased and game-changing.

Key Responsibilities :

• Leadership & Collaboration : Serve as the key liaison between product development teams including developers QAs project managers and product designers. Build strong relationship across these teams ensuring alignment and fostering a collaborative environment.
• AI Product Development : Collaborate with data scientists and engineers to develop LLM models that deliver significant business value. Oversee the entire lifecycle from ideation to deployment ensuring models meet product requirements and perform effectively in real-world scenarios.
• Ethical AI Oversight : Ensure all AI models are ethical free from bias and adhere to relevant regulations and standards. Drive the conversation around responsible AI within the organization.
• Strategic Product Management : Manage and prioritize AI product initiatives guiding your development teams in backlog management sprint planning and roadmap creation. Lead product planning sessions with a strategic focus on delivering high-impact features.
• Customer-Centric Approach : Champion the customers voice in every product decision. Regularly review customer feedback request UX research and conduct competitive analysis to ensure the product meets and exceeds customer expectations.
• Cross-Functional Leadership : Work closely with project and development managers to create sprint plans and manage team workloads effectively. Lead meetings and grooming sessions to align stakeholders on product changes and priorities.
• Innovation & Ideation : Participate in and drive ideation and discovery sessions. Collaborate with product design research and marketing teams to continuously innovate and enhance our product offerings.
• Data-Driven Decision Making : Analyze product performance data identify trends and make informed data-driven decisions to improve user experience and product effectiveness.
• Communication & Collaboration : Act as the primary point of contact for other product managers ensuring alignment across teams. Facilitate cross-team meetings and guilds to synchronize efforts and share insights.
• Market Alignment : Keep the Product Marketing team informed on product releases collaborating closely on market research product positioning and customer communication strategies.
• Support & Training : Work with Customer Support to develop comprehensive guides and training materials. Support both internal and external training efforts to ensure seamless product adoption.

Qualifications :

Join us in this pivotal role where your expertise will shape the future of AI-driven products making a lasting impact on our business and the industries we serve. If youre ready to lead and innovate were eager to see your application.

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors :

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Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and / or hourly wages incentives or bonuses.

Coverage Type - Employee Only

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

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Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.

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Required Experience :

Director

Key Skills

Category Management,Athletics,Customer,ABAP,Hydraulics,ITI

Employment Type : Full Time

Experience : years

Vacancy : 1