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Senior Manager - Quality and Process assurance
ConfidentialGurgaon / Gurugram30+ days ago
Job descriptionDevelop and Implement Quality Control Procedures Create and maintain quality assurance standards and procedures to ensure compliance with industry regulations and company policies. Monitor and Analyze Processes Regularly review and analyze operating processes to identify areas for improvement. Conduct Audits and Inspections Perform regular audits and inspections to ensure adherence to established quality standards. Coordination with Departments Work closely with various departments to address quality issues and implement effective solutions. Prepare Quality Reports Compile and present quality reports to management, highlighting key findings and recommendations. Train Staff Develop training materials and conduct training sessions on quality control processes and standards. Customer Feedback Review customer feedback and implement necessary changes to improve service quality. Compliance Ensure all processes comply with relevant regulations and standards.
Key skills required
- Strong organizational and communication skills.
- Proficiency in process writing, audit / process assurance and quality assessment.
- Ability to analyse data and identify trends.
- Detail-oriented with strong problem-solving skills.
- External Process writing vendors
- Internal Cross-functional teams
- Education Bachelors degree (any stream), MBA or equivalent is preferred.
- Experience Minimum of 3-5 years of experience in quality assurance, process management, preferably in the life insurance sector.
Key Relationships Management (Internal / External)
Desired qualification and experience
Skills Required
Data Analysis, Process Improvement, Quality Control, Compliance Management, Staff Training
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Quality Assurance Manager • Gurgaon / Gurugram