CSOD implementation consultant

About NIIT

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

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Job Title - CSOD Implementation Consultant

Location : Gurugram

Key Responsibilities :

Demonstrate a deep understanding of the Administration features of the Cornerstone OnDemand (CSOD) Learning Management System (LMS).

Understand and apply comprehensive learning operations knowledge to execute effective course deployment strategies to global audiences.

Strong and effective in written, verbal, and presentation skills

Analyze and provide recommendations to address existing problems.

Develops creative solutions in preparation for unforeseen issues.

Apply analytical and critical thinking skills quickly and accurately in a high-pressure situation

Detail-oriented, data-driven, and customer-focused professional who can pivot priorities based on changing business needs

Support our internal community by driving impact through collaborative working relationships

Be able to network with, and appropriately identify and involve key internal stakeholders to influence outcomes in cross-functional settings

Comfortable dealing with ambiguity and working within the context of a new team in the process of building out an operations program

Operate independently in fast moving, stressful situations while managing mission critical tasks

Anticipate needs before being asked, identify opportunities to improve processes and create efficiencies

Be able to handle multiple projects simultaneously, prioritizing workloads to meet competing deadlines

Provide clear and constant communication and escalate issues in a timely manner

Responsibilities :

Maintain project plans and complete operational processes and deliverables to help ensure effective, trouble-free e-Learn and in-person course launches to our targeted audiences

Actively and effectively partner with L&D Program Managers and SMEs to support new and ongoing course deployments

Document and provide course deployment requirements (e.g. reoccurrence) which informs the correct course configurations and assignment of course curriculums

Draft and maintain course playbooks, key deployment changes, course requirements, and other standard operating procedure documents

Track and report course key metrics and performance measures to key stakeholder as required

Drive course impact by leveraging data to implement best practices that increase enrollment, discoverability, and consumption of our learning content

Develop and document effective course communication escalation strategies to help drive compliance course completions

Provide oversight for e-Learning course maintenance, ILT event management, class session forecasting, group / target audience assignments, and learner enrollments for all assigned programs

Prepare and facilitate course quarterly business review meetings with stakeholders

Provide course learner support for assigned courses by resolving issues or routing cases to appropriate team members to resolve

Work with People Operations, Engineering (Eng), People Insights, and Data teams to root cause potential LMS, reporting, or learner support issues

Drive the execution of all learning related audit control testing and support any operational audit initiatives

Identify and communicate system and process issues to L&D and make recommendations on programs to drive operational efficiencies

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.