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Implementation Consultant

Implementation Consultant

MediaMintDelhi, India
7 days ago
Job description

The Onboarding Specialist is a critical role responsible for ensuring the seamless onboarding and successful launch of clients on our SaaS e-commerce platform. This role involves acting as a technical expert, managing a portfolio of projects, and delivering a high-quality onboarding experience within specified time and budget constraints. The successful candidate will work with a range of clients, from mid-market self-service to enterprise-level, setting appropriate expectations, improving processes, and ensuring consistent client satisfaction.

Responsibilities

Platform & Technical Expertise

  • Serve as a platform expert and technical subject matter expert during the onboarding phase, addressing client queries related to software, data feeds, APIs, and FTP protocols.
  • Provide actionable feedback to the Product Management team regarding feature improvements and product enhancements.
  • Create additional client-facing resources such as training videos and webinars; contribute to internal cross-training initiatives.

Client Onboarding

  • Set up, configure, and optimize customer accounts to meet individual client needs.
  • Conduct tailored training sessions for client user groups using established onboarding methodologies.
  • Handle configuration and troubleshooting during the onboarding process to ensure smooth implementation.
  • Transition clients seamlessly to the Support team post-implementation.

    • Collaboration & Communication

  • Work closely with cross-functional teams including Sales, Business Development, Engineering, Product Management, Customer Success Managers (CSMs), and Account Strategy Managers (ASMs) to ensure a smooth onboarding experience and resolve any blockers.
  • Stay actively updated on project statuses to maintain progress and avoid delays.
  • Communicate technical concepts effectively to both technical and non-technical stakeholders.

    • Requirements :

  • Fluency in both written and spoken English; proficiency in additional languages is a plus.
  • Solid understanding and / or hands-on experience with API integrations (REST and SOAP).
  • Familiarity with product data feed formats such as XML, TXT, CSV, and JSON, along with experience working with FTP protocols.
  • Strong working knowledge of Excel and HTML.
  • Minimum of 2 years’ experience in SaaS onboarding or implementation roles.
  • Proven ability to manage multiple complex projects simultaneously.
  • Strong analytical and problem-solving skills, paired with a proactive and positive attitude.
  • Excellent time management and task prioritization abilities.
  • Strong documentation skills with attention to detail.
  • Experience in developing and delivering software training programs.
  • Exceptional written and verbal communication, as well as presentation skills.

    • Preferred Qualifications :

  • Prior experience guiding API integrations from a technical or functional standpoint.
  • Exposure to enterprise-level clients and a solid understanding of the e-commerce industry.
  • Familiarity with remote training tools and platforms.
  • Project Management experience or relevant certifications (e.g., PMP, Prince2) would be a strong advantage.

    • If you're interested in this opportunity, please take a moment to fill out our Candidate Information Form to help us get to know you better.

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    Implementation Consultant • Delhi, India

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