Reservations Agent

We are looking for a highly skilled Reservationist with excellent spoken English and a strong grasp of the US accent to support a leading US-based short-term vacation rental company. This is a remote position based in India , requiring exceptional communication skills and a commitment to delivering outstanding guest experiences.

If you are a proactive, customer-focused professional with the ability to engage confidently with US guests, we would love to hear from you.

Key Responsibilities

• Process refund requests and resolve billing discrepancies in accordance with company policies.
• Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening.
• Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.
• Identify opportunities to improve reservation processes and guest experience.
• Ensure full compliance with company policies and procedures.
• Perform additional related duties as required.

Key Competencies

Qualifications & Experience

Skills

Abilities

Experience

Additional Details

If you possess excellent communication skills, a passion for hospitality, and the ability to deliver a smooth guest experience, we invite you to apply.