Senior Manager-Operations

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Why Join Us

At American Express , transformation isn't just about technology - it's about redefining how we enable value across the enterprise . As part of the Oracle Cloud Transformation program, you'll shape the backbone of our global Procure-to-Pay ecosystem, working alongside world-class Finance, Technology, and Operations teams. This role offers the opportunity to lead meaningful change, modernize enterprise systems, and directly influence how Amex delivers value across markets .

Role Overview

The Lead, Oracle Cloud Transformation (Procure-to-Pay) will play a pivotal role in shaping the next generation of Procure-to-Pay (P2P) capabilities across American Express. This role drives the end-to-end design, configuration, testing, and deployment of Oracle Fusion Cloud modules - including Procurement, Supplier Management, Tax, Invoicing, and Disbursement - within the Global Supply Management (GSM) Sub-ledger Transformation Program.

As the module delivery owner, you will partner closely with Finance, Technology, Controllership, Tax, and System Integrators to deliver solutions that are compliant, automated, scalable, and aligned to enterprise transformation goals. This is a hands-on leadership role that combines functional expertise, program delivery discipline, and cross-functional collaboration to enable process excellence across global markets.

Key Responsibilities

Solution Delivery & Ownership

• Lead the end-to-end delivery of assigned Oracle Fusion Cloud modules - from requirements gathering through testing, deployment, and stabilization.
• Translate complex business and functional requirements into scalable, compliant Oracle Cloud configurations.
• Conduct fit-gap analysis to align business needs with standard Oracle capabilities, minimizing customizations while maintaining functional integrity.
• Drive the design and documentation of process flows, configuration specs, and test scenarios, ensuring adherence to Amex global standards and control frameworks.
• Oversee module configuration, integration, and validation in partnership with Oracle and System Integrator teams.
• Maintain high-quality documentation to support audit readiness, operational continuity, and future enhancements.

Governance & Program Execution

Cross-Functional Collaboration

Qualifications & Experience

Leadership Competencies

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required

Internal Controls, Procurement, Tax, Invoicing, e-invoicing, Supplier Management, Data Validation, disbursement