Recruiting Team Lead

Team Lead

about randstad enterprise

As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart — help companies build skilled and agile workforces that move their businesses forward.

Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set.

Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services.

We create the best talent experience, from attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company.

We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.

We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.

about team

As a Team Lead tasked with ensuring top-tier talent delivery for our client programs, you hold a pivotal role within our organization. Your responsibilities encompass orchestrating seamless talent acquisition processes, strategizing to meet client needs, and fostering a culture of excellence within our global team. Collaborating closely with your colleagues, you contribute to shaping the next level of service for our clients worldwide.

This collaborative environment fosters continuous learning and professional growth, nurturing a culture where diverse perspectives are valued and leveraged to strengthen our collective capabilities. Together, we strive towards impactful goals such as enhancing skill development, fostering a culture of learning, and driving organizational success through effective talent delivery strategies. Our efforts transcend boundaries, contributing to advancements in various sectors, including healthcare, transportation, technology, and beyond, ultimately making a positive impact on society as a whole.

purpose of the job

As a Team Lead you will develop recruiting strategies necessary to meet the client’s current and forecasted staffing needs. You will monitor and assist account staff in a matrix based environment to ensure the client’s staffing requirements are met and develop and maintain a positive working relationship with the client.

General Duties : Account Portfolio

Recognize team’s overall influence to the account P&L and manage expenses responsibly

Active participation in forecasting and budgeting process

Active participation in the business review process internally and externally

Manage any aging issues with client bill collections

Audit and verify accuracy of all invoices, billing accruals, and client reporting

Familiar with contract schedules & contractual terms and have the ability to execute against them

Client Relationship Management

Develop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategy

Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency

Compliance Management

Monitor assigned accounts to ensure compliance with EEO / OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supported

Ensure assigned accounts are meeting diversity goals when applicable

Monitor account activities to ensure compliance with contractual agreements

SLA Management

Ensure all team members are meeting internal RSR SLAs

Responsible for meeting customer and candidate satisfaction targets

Compile data and produce presentable reports for SLA review

Coordinate, as needed, with Reporting Team to make any changes or improvements to reports

Responsible for performing root cause analysis if / when SLAs are not being met and provide creative process improvement recommendations needed for correction.

Monitoring of Staff

Coach and mentor team and provide assistance as needed to reach goals

Assess / survey quality of work delivered by team based on established performance measures and specific client feedback

Provide the Talent Manager with a summary regarding the quality of work provided by all resources to ensure there is an accurate perception of work completed

Collaborate with Talent Manager to create action plans for individuals needing improvement to reach client satisfaction targets

Follow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriate

Recommend training where necessary to develop skills and techniques

Coordinate the training to be delivered to new team members on account specific tasks and systems

Additional Duties

Set specific account guidelines and policies as required

Ensure adherence to corporate guidelines and policies

Ensure team members conform to client and RSR processes and quality procedures as defined

Manage & / or participate in periodic ad-hoc projects as required by Director, Client Delivery

Perform other duties as directed by Director, Client Delivery