Network Analyst (NOC)

Administration (30%)

Examples of the administrative responsibilities for the BTOC Analyst include, but are not limited to, the following :

• Change Control - Coordinate and represent the team in the Technical Change Control process and related meetings. Update the team and appropriate individuals regarding changes to the Change Management policy and procedures.
• Policy and Standards - At the guidance of the Team Leadership, assist in creating the policy and standards that will be used to guide the deployment and support of enterprise network infrastructure. Further, assist in providing the appropriate review and oversight of the developed policies and standards to verify that they are being successfully followed.
• Team Escalation - Serve as the escalation contact for project and support issues for both team members and for other teams requiring escalation. Function as an escalation contact for Leadership for when the manager is not available.
• Incident ManagementProblem Management - Solve service delivery and performance problems as it relates to server, virtual infrastructure or data center infrastructure. Maintains accurate information and data regarding end-user issues within the Service Desk tracking system in accordance to policy. Updates tickets / incidents regarding progress on issues. Prevents or identifies root cause of server related issues and implements solutions.
• Change Management - Participates and adheres to established change management policies and processes. Submits change controls when required. Change controls are submitted with the correct information and in a timely manner and work is completed at scheduled.
• Time Management - Works proactively and efficiently to meet project deadlines. Able to prioritize multiple projects and issues and meet deadlines. Completes tasks in a proactive and timely manner. Responds promptly to assignments as requested and keeps commitments to deadlines. Able to achieve established goals and objectives.
• Communications - Actively communicates relevant information to leadership and other team members in a timely manner, taking necessary precautions to guard confidential information. Always keeps others informed. Enters all time in Project Online time accounting system and submits for approval in a timely manner.
• Customer Service - Displays courtesy and sensitivity to clients, able to manage difficult or emotional customer situations. Responds promptly to customer needs or requests for service and assistance. Exhibits tact and consideration when speaking or working with clients, peers, or management. Demonstrates understanding and value of teamwork and works cooperatively in team settings or group situations. Collaborates with peers at the Corporate and Facility level to meet AIT objectives. Helps and supports team members & contributes to building a positive team spirit.

Network Administration (60%)

The Technical responsibilities of the BTOC Analyst include deployment, upgrade and support of the enterprise and facility network infrastructure. Examples of the duties and responsibilities included, but are not limited to, the following :

Server Administration (10%)

The Technical responsibilities of the BTOC Analyst include deployment, upgrade and support of the enterprise and facility network infrastructure. Examples of the duties and responsibilities included, but are not limited to, the following :

Participate in planned maintenance windows for application, network, or server changes.

Perform routine health checks, publish reports, document deviations and escalate to concerned teams or stakeholders.

Key Skills :

Monitoring tools configuration and management, Automation / Scripting, Alerting and monitoring, Incident and problem Management, IT infrastructure knowledge, Good Coomunication, Vendor Coordination and Collabaroation

Tools : Data Dog, SolarWinds, NetBrain, Open Manager, Aria, Vpshere

Network Protocal like routing and Switching, FIrewalls, Servers administrations