Sr Seller Experience Manager, Inventory Trust

The Selling Partner Trust and Store Integrity (TSI) organization is committed to ensuring bad actors cannot operate in our store while legitimate selling partners can start and grow their businesses without fear of disruption. Our mission is to build and maintain trust so that customers and selling partners across the globe have confidence in the integrity of Amazons store.

As part of TSI the Inventory Trust team is seeking a Senior Seller Experience Manager- to lead a critical program ensuring bar raising seller experience with Inventory trust appeals and processes. This role oversees the SX for enforcement teams terminal inventory actions and supply chain reviews. This role works across risk program and tech to create consistent experiences and earn trust with sellers through clear processes and communication.

Key job responsibilities

Program Leadership

Own SX metrics driving improvement across risk opps and tech

Drive program strategy and roadmap development

Establish and track program metrics KPIs and success criteria

Develop and maintain program documentation processes and best practices

Lead cross-functional initiatives across diverse multinational team

Seller Experience Program Management

Create durable feedback mechanisms to improve SX

Manage relationships with Legal Compliance content and investigative teams

Discover additional sources of seller feedback to drive systemic improvements

Drive process improvements to reduce appeals and false positives

Stakeholder Management & Operations

Build and maintain relationships with key internal and external stakeholders

Provide regular program updates and metrics to leadership

Develop and maintain dashboards for stakeholder visibility

Lead operational reviews and process improvement initiatives

• 5 years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy end to end delivery and communicating results to senior leadership
• Bachelors degree
• 2 years of driving process improvements experience
• Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
• 3 years of supply chain experience
• 3 years of owning program strategy end to end delivery and communicating results to senior leadership experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience :

Manager

Key Skills

Kanban,Forecasting,Inventory Control,Math,Warehouse Experience,Microsoft Dynamics Navision,Warehouse Distribution Experience,Computer Literacy,Warehouse Management System,ERP Systems,Supervising Experience,MRP

Employment Type : Full-Time

Experience : years

Vacancy : 1