Duty Manager

We are seeking a dedicated and customer-focused Duty Manager to join our team in Mysuru India. As a Duty Manager you will play a crucial role in ensuring smooth hotel operations and delivering exceptional guest experiences. This position requires a detail-oriented professional who can effectively manage daily operations lead staff and maintain high service standards.

• Oversee and coordinate all aspects of hotel operations to ensure seamless guest experiences
• Personally welcome and assist VIP guests authorizing courtesies and ensuring their needs are met
• Manage and support the Front Office team conducting daily briefings and monitoring service standards
• Handle guest inquiries and complaints professionally ensuring timely resolution and follow-up
• Supervise lobby and driveway operations to maintain accessibility safety and guest comfort
• Review and manage rate variances billing instructions and guest credit to ensure revenue control
• Coordinate guest relocations during full-house situations
• Conduct Night Audit processes and ensure compliance with hotel standards
• Log and report all security incidents and emergencies ensuring proper safety procedures are followed
• Communicate key operational updates and guest feedback to the Rooms Division Manager
• Maintain up-to-date knowledge of hotel facilities F&B outlets and emergency procedures
• Collaborate with all departments to ensure coordinated and efficient operations

Qualifications :

Remote Work : No

Employment Type : Contract

Key Skills

stock management,Employee Relations,Leadership skills,Data Collection,Management Experience,Microsoft Outlook,Warehouse Management,Business Management,Rota Management,Leadership Experience,Supervising Experience,MRP

Experience : years

Vacancy : 1