Process Associate- Invoice to Cash

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate / Process Developer, Invoice to Cash

Your role will require you to utilize your skills to process Invoice to Cash (Receivables / Disbursements / Cash Apps) transactions for a major P&C Insurance client. You will be required to process with expected accuracy and within the expected timelines as per the business requirement.

Responsibilities

• Credit control, cash applications, carrier / agency inquiry response management, recording and researching incoming cash receipts, month-close activities
• Apply customer payments to the correct accounts. Reconcile payments with outstanding invoices.
• Investigate and resolve any payment discrepancies.
• Monitor customer accounts for overdue payments.
• Follow up on customer / internal disputes, customer questions and working between departments to get a resolution.
• Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund
• Serve as the primary point of contact for customer inquiries related to invoices, and payments.

Qualifications

Minimum qualifications

Preferred qualifications