Customer Operations Analyst

JD is as following :

AI & Automation Strategy

• Identify opportunities to integrate AI and automation into CSM workflows (e.g., CRM updates, customer health monitoring, renewal nudges).
• Partner with cross-functional teams (Product, Engineering, Ops) to pilot and scale automation tools.

CSM Enablement

Tool Evaluation & Implementation

Totango Expertise

Data-Driven Insights

Innovation Leadership

Qualifications

Minimum :

Ability to quickly establish rapport with functional teams up to and including Senior Leadership

Strong documentation skills

Preferred :

Education / Experience

Minimum :

Preferred :

3-5 Years of experience in related function

Bachelor's degree in Business, Information Technology, or equivalent experience