Senior Executive – CRM

Senior Executive – CRM

Experience : 3–6 years in customer service, collections, or documentation in real estate

Role Overview

Execute day-to-day post-sales activities including banking coordination, collection follow-ups, registration documentation, and possession scheduling.

Key Responsibilities

• ⁠ ⁠Prepare demand letters and track installment collections.
• ⁠ ⁠Coordinate with banks for loan disbursements and payment tracking.
• ⁠ ⁠Assist customers with registration and possession formalities.
• ⁠ ⁠Update customer data and maintain communication logs in ERP.
• ⁠ ⁠Respond promptly to customer calls and emails.
• ⁠ ⁠Generate MIS reports for management and audits.
• ⁠ ⁠Coordinate for NOCs, dues clearance, and handover readiness.
• ⁠ ⁠Escalate unresolved issues to Assistant Manager – CRM.

Candidate Profile