Site Support Analyst

Adheres to Hill's Code of Ethics and Business Conduct

Proficient in English, speaking, writing, and listening

Possesses the technical / professional knowledge required to successfully perform job duties

Ability to work with minimal supervision and takes ownership of work and make suggestions for improvement

Demonstrates the ability to lead and direct others in accomplishing work

Reliable, trustworthy, and persistence

Strong Planning and Organizational Skills

Able to maintain a high quality of work

Possesses a flexible approach to work

Ability to analyze and solve problems

Skills in organizing, prioritizing, and scheduling workflow

Keen attention to detail

Responsible attitude

Self-motivated and able to work as part of a team

Able to work well under pressure

Able to work with a sense of urgency.

Possess a responsible attitude.

• Proven experience as a Site Support Analyst with 5 years of experience or 4 years of hands-on experience working in an end-user desktop support role

Excellent diagnostic and problem-solving skills

Excellent communication ability

Excellent customer service and soft skills.

Native language and English are a must

Experience with Windows 10,11

Experience with Mac OS & Apple IOS

Microsoft Office suite & O365, Intune

Active Directory / Azure / Entra ID

BitLocker and File Vault encryption

Remote Desktop support

Experience with Dell Premier

Experience with submitting and tracking Purchase Orders

Advanced printer / peripheral device troubleshooting (Canon uniflow, Ricoh)

Install, modify, and repair computer hardware and software

TCP / IP, DNS, and DHCP knowledge

Remote support for handheld smartphones and tablets

ServiceNow or similar IT ticketing system