Billing Specialist I

Job Description

This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region.

Responsibilities & Duties

Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.

Assigned invoices may range from moderately complex to complex transactions.

Update client billing information and instructions and billing rates.

Gather and review backup documentations for billing purposes.

Perform revenue recalculation steps in Oracle.

Collaborate with internal / external stakeholders to ensure invoices are submitted to the clients timely and accurately.

Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.

Participate in governance meetings with Operations Team and / or clients.

Perform varied simple periodic and ad hoc tasks assigned by the Billing Team Leader or Billing Manager.

Address critical issues with the guidance of Team Leader within the prescribed turn-around time.

Gather information and documentation to assist in investigating and in resolving issues within the assigned process.

May support Team Lead in data gathering and report generation

Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.

Perform transition-related activities such as process training and desktop procedures creation.

Support selected simple process improvement initiatives to streamline processes.

Qualifications

Bachelor’s degree in finance & accounting or any Business-related course.

3-4 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.

Excellent communications skills in both written and spoken English.

Intermediate proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.

Advance knowledge and understanding of accounting standards and procedures and internal controls.

Experience working with ERP, i.e., Oracle Systems or SAP is preferred.

Previous experience in process migration / transition is preferred.

Experience working in Shared Services or BPO is preferred.

Additional Information

Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)

Ability to maintain good customer relationships with the ability to initiate ways to improve customer support, customer experience. (Customer Service)

Ability to be thorough and meticulous in completing assigned reports, tasks, and with the ability to propose ways to prevent or eliminate errors, discrepancies and issues. (Attention to Detail)

Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)

Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure process, and requirements. (Adaptability)

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.