Software Engineer II - Billing

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

We are looking for a Software Engineer to elevate the Billing platform to the next level. This role entails significant ownership, impact, and visibility in constructing a platform that directly influences Rippling’s growth. Based in Bangalore, this role necessitates cross-functional collaboration across every product vertical and function. As we venture into new markets and support new subscription models, we are preparing for unforeseen challenges.

Our team oversees the entire customer journey, from initiation to completion.

New Customer Onboarding :

When a customer selects Rippling, they collaborate with our sales team to finalize product selection, pricing, payment methods, and frequency. The process concludes with contract signing, a process managed entirely by us. The Complexity : Rippling offers over 40 internal products and integrates with hundreds of third-party apps in our app store. We manage payment processing and tax compliance, which can vary significantly across countries.

Customer Churn Management :

Unfortunately, when a customer decides to discontinue using a product or leave Rippling entirely, we manage the churn experience. We coordinate actions with each product; for example, the learning management system may enable customers to download their courses, while the payroll product may offer tax filing options.

Invoicing and Subscription Management :

We are responsible for invoicing, customer billing, and subscription administration.

Key Team Functions : Compliance :

Given our pivotal role in processing SaaS fees (approximately $400M), we are crucial for compliance from the engineering perspective. We collaborate with third-party auditors, accounting teams, and the CFO to ensure our systems are equipped to handle funds securely.

Country Launches :

When launching Rippling in a new country, our primary focus is enabling the sales team to initiate sales and close deals efficiently. This involves understanding local contracts, payment infrastructure, tax regulations, and more.

Business Analytics :

We manage the pipeline for calculating essential metrics such as Annual Recurring Revenue (ARR), vital for the Board of Directors, and provide detailed sales insights to refine our strategic approaches.

What you’ll do :

• Confidently ship moderate / large features and improvements with minimal guidance and support from other team members. Collaborate with the team on larger projects
• Modeling and executing against requirements involving complex and interdependent systems
• Taking ambiguous technical problem statements and turning them into an actionable plan, and then executing on it with the team
• Implement comprehensive unit tests for confirming functionality and the quality of code. Ensure high-quality code and related documentation.
• Build relationships with teams across engineering, ops, and support, to understand their needs and help improve their day-to-day workflows

Qualifications :

Join us at Rippling and contribute to the advancement of our innovative payroll product. Help us streamline payroll processing, simplify tax filings, and enhance integration capabilities, all while working with cutting-edge technologies. We value collaboration, excellence, and continuous growth, and we look forward to having you as part of our dynamic team.