Global HR Shared Services Senior Director

Locations : Gurgaon | Lisbon | London

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Global HR Shared Services Senior Director is a significant strategic and operational leadership role within the Global HR function that will enable us to deliver a better service at scale to our rapidly growing business. This person will oversee the implementation of the HR Shared Services roadmap within BCG working with multiple business units and countries to facilitate the centralization and transition of key HR processes to shared services and running the related operations.

This role has direct responsibility for HR Operations performed in Nexus Costa Rica (NXC), Global Services New Delhi (GSD), Lisbon (LCC) and other yet to be determined locations, on behalf of business units and HR functions around the world.

As part of running these activities the job holder will be responsible for :

• HR Delivery : Design and deliver a best-in-class HR service to BCG's global population, ensuring that transactional employee services are managed effectively and in the most efficient way possible
• Continuous Improvement and Quality Assurance : Review, design, define and recommend measures for continuous improvement in internal controls and optimal business processes, including automation and GenAI
• Measuring and Reporting : Develop and manage KPIs (Key Performance Indicators) and KRIs (Key Risk Indicators) globally. Provide visibility to cross-functional leaders on the service levels and efficiencies attained
• People Management : Build, manage and develop a strong and engaged team, multiskilled in all aspects of HR
• Collaboration : Develop and maintain effective business partnerships and a strong network of key global stakeholders, as well as a partnership with Legal, Risk, Operations and IT to continuously optimize the shared services delivery and leadership model.

Multiple functions within BCG have teams based in our Delhi, Costa Rica and Lisbon hubs. This role will be expected to collaborate and strengthen relationships with leaders of cross-functional teams and businesses as needed.

We are laying the foundation to continue to improve and achieve the highest level of effectiveness and efficiency. This is critical to support our business, which is growing fast and diversifying significantly. As part of the roadmap, we expect to move more activities into Global Services Delhi, Nexus Costa Rica, Lisbon and other Hubs, yet to be determined, for this role to build and run. Consequently, other key aspects of the role will be to :

Additionally, this role will also be a key member of the GS Delhi office leadership team. In this capacity the job holder is expected to contribute to the overall employee value proposition, attraction, retention, affiliation, safety and security of GSD employees.

You're good at

Operational Excellence to ensure the quality and consistency of the process outcomes.

People Leadership to provide direction and mentoring to a newly established and rapidly expanding global team, fostering a culture of service excellence and collaboration.

Service Orientation understanding what it takes to provide good client service, how to motivate a team to do the same, and how to address service failures.

Intellectual curiosity and agility to understand your role's impact within the broader picture, wide variety of approaches and interdependencies.

Stakeholder management skills sufficient to understand the needs of the various business units executive presence to persuade business units to converge to standardised processes collaboration & teamwork to work jointly to close differences in expectations and delivery and when things go wrong, for there to be successful resolution.

The ability to build collaborative relationships with peers around the world such that new opportunities for activities to be moved to the hub are identified and realised

In addition, the table stakes capabilities for a role of this nature :

What You'll Bring

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer. for more information on E-Verify.

Skills Required

Quality Assurance, Continuous Improvement, Process Design, Hr Operations, Servicenow, Workday, Change Management