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Service Delivery Lead

Service Delivery Lead

Bean HR Consultingnashik, India
6 hours ago
Job description

Job Title : Software Service Delivery Leader

Location : Gurugram- Hybrid

Experience : 18–22 years (with minimum 5 years in leadership roles)

About the Role

We are seeking a highly motivated and experienced Software Service Delivery Leader to drive service excellence, client satisfaction, and operational efficiency across multiple software delivery functions. This leader will play a critical role in ensuring smooth delivery of complex software solutions, maintaining client trust, and aligning technology strategy with business goals.

Key Responsibilities

1. Service Delivery Management

  • Oversee end-to-end software service delivery across multiple client engagements.
  • Ensure adherence to SLAs, KPIs, and client expectations.
  • Implement delivery frameworks and best practices for scalable and consistent performance.
  • Track and analyze performance metrics to ensure continuous improvement.

2. Enterprise Architecture & Technical Governance

  • Collaborate with business and IT teams to define and evolve the enterprise architecture roadmap.
  • Develop and enforce architectural frameworks, standards, and design principles.
  • Align technology solutions with business strategy and modernization initiatives.
  • Govern technology selection, integration, and scalability decisions.

    • 3. Client & Stakeholder Management

  • Act as the escalation point for delivery-related issues.
  • Build and maintain long-term relationships with clients through proactive engagement.
  • Communicate performance updates and insights to internal and external stakeholders.
  • Partner closely with Sales, Account Management, and Support teams for end-to-end client success.

    • 4. Leadership & Team Management

  • Lead and mentor a team of service delivery managers, architects, and engineers.
  • Manage resource allocation, training, and performance reviews.
  • Build a culture of ownership, accountability, and collaboration within delivery teams.

    • 5. Process Optimization & Innovation

  • Identify gaps in delivery processes and implement best practices for improvement.
  • Conduct root cause analysis and ensure preventive actions are executed.
  • Stay updated on delivery methodologies, DevOps practices, and cloud technologies to maintain competitiveness.

    • 6. Governance & Reporting

  • Oversee incident, problem, and change management processes.
  • Establish governance models to monitor service quality, compliance, and release readiness.
  • Report delivery performance, operational metrics, and improvement initiatives to leadership.

    • Qualifications & Skills

  • Bachelor’s or Master’s degree in Computer Science, IT, or related discipline.
  • 20+ years of experience in software delivery or IT service management.
  • Minimum 5 years in a senior leadership role managing large-scale teams and enterprise clients.
  • Deep understanding of SDLC, Agile, DevOps, and Cloud delivery environments.
  • Strong background in ITIL, service governance, and client engagement.
  • Excellent communication, leadership, and stakeholder management skills.
  • Preferred Certifications : ITIL, PMP, Prince2, or Scrum Master.

    • Apply now by sharing resume at

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