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Manager [Apply Now]
EXLIndia2 hours ago
Job descriptionDevelop automation workflows using Microsoft Power Automate (Power Platform) and custom apps using Power Apps to digitize and streamline processes. Build and enhance interactive dashboards and analytics solutions using Power BI for data-driven decision-making. Create, configure, and deploy Copilot-based AI agents for productivity, insights, and self-service use cases. Lowcode / nocode platform, orchestation Integrate AI models (including Azure OpenAI Service) into enterprise workflows for enhanced decision-making and automation. Implement intelligent orchestration to connect different workplace systems (e.g., Microsoft 365, ServiceNow, Azure services) for a unified employee experience. Continuously identify and assess new use cases within our environment, ensuring scalability, security, and value creation. Leverage APIs, connectors, and automation scripts to integrate workflows across cloud and on-prem platforms. Ensure alignment with enterprise architecture, security, and compliance standards in solution design. Create technical documentation, adoption guides, and knowledge articles to drive solution usage. Support change management efforts to ensure successful adoption of delivered solutions. 7+ years in Digital Workplace, End User Computing or Automation / AI Solutions development. Proven track record of building automation solutions, AI integrations, and workplace orchestration in enterprise environments. Strong understanding of Microsoft 365 ecosystem, endpoint management, collaboration tools, automation / orchestration, and security compliance. Exceptional communication, conflict resolution, and decision-making capabilities. Candidate should be having knowledge and working experience on listed core technical skillset or technology domains : Automation & AI : Power Platform (Power Automate, Power Apps), Azure Logic Apps, infrastructure automation (ARM Templates, Terraform), workflow orchestration patterns and Microsoft Copilot agent creation and integrations. Monitoring : Digital Experience Monitoring tools (e.g., Lakeside SysTrack, Nexthink) for endpoint telemetry and user experience metrics. AI / Assistive Technologies : Copilot integrations, AI agent enablement (e.g., custom copilots for workplace scenarios), and incorporation of generative AI functionality into productivity workflows. Scripting and Automation Framework : PowerShell scripting for automation of repetitive tasks and Git / GitHub for source control of automation scripts and workflows. Observability & Analytics : Microsoft Fabric, Power BI, Azure Monitor, log management, telemetry-driven decision making. Cloud & Infrastructure : Core understanding of cloud platforms (Azure required, AWS / GCP advantageous), hybrid connectivity patterns, virtual desktop infrastructure (e.g., Azure Virtual Desktop, Citrix). Service Management & Tooling : Understanding on ITSM platforms (e.g., ServiceNow), incident / change / problem management processes.
Basic Function
- Hands-on development and engineering for automation, AI-driven solutions, and workplace orchestration.
- Collaboration with BU leaders to translate business problems into technology solutions.
- Continuous exploration of modern workplace trends and application within our enterprise context.
- Design and build automation workflows and applications (Power Platform : Power Automate, Power Apps, Power BI).
- Develop and support Copilot / AI agent solutions to boost productivity and surface insights.
- Conduct environment-specific use case discovery and assessment.
- Implement intelligent orchestration across workplace systems (via Logic Apps, Functions, APIs).
- Integrate and automate cross-system workflows (Microsoft 365, ServiceNow, endpoint telemetry).
- Ensure solutions meet security, compliance, and enterprise architecture standards.
- Collaborate with business and IT stakeholders to translate needs into technical solutions.
- Enable adoption via documentation, training, and change support.
- Continuously explore and prototype emerging workplace technologies and new use cases.
Key Responsibilities
Required Skills & Qualifications
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Manager • India
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