Endpoint Operations Technician

ROLE SUMMARY :

We are seeking an Endpoint Operations Technician. The candidate will be responsible for supporting our Azure AVD and SCCM environment. A strong technical background and strong process focus on managing the end point systems and associated technologies listed below will be key for success in this role.

ROLE RESPONSIBILITIES :

• Deliver technology and products within the roadmap on schedule and with the highest quality.
• Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance.
• Provide last tier support for operations and support teams, develop root cause analysis and preventative analysis.
• Provide technical support with expert knowledge and act as an escalation point for the Client Support Services Team.
• Facilitate support for anything related to End User Computing environment, focusing on our Endpoint Security Protection, and application management.
• Partner with the Engineering teams to develop solutions.
• Manage Azure Virtual Desktop (AVD) environment including Creating Images, deploy VMs, and monitor VM performance.
• Develop automated solutions for deploying software packages, application patches / updates and workstation images.
• Engineer and support multiple Windows desktop images.
• Manage the entire lifecycle of our global standard desktop and laptop models.
• Maintain desktop images and modify SCCM task sequences as needed.
• Monitor and address alerts from desktops using CyberArk.
• Manage and support PXE environment - 1E products.
• Provide level 3 support for escalated end user issues.
• Manage Microsoft and 3rd party patch deployments.
• Package, test, and deploy new applications, as needed.
• Collaborate with the team within objectives for the End User Computing environment.
• Maintain and expand existing Knowledge Base.
• Create new and maintain existing support documents to Maintain high standards in quality in the delivery of End User Computing services.

TECHNICAL QUALIFICATIONS :

developing and maintaining workstation images using SCCM.

GENERAL QUALIFICATIONS :

EDUCATION REQUIREMENTS :

(ref : hirist.tech)