Lead Crew Captain

Lead Crew Captain (L5)

Role Overview

As a Captain within Swiggy's premium personal assistance service – CREW – you will manage end-to-end fulfillment of specific client requirements related to your allocated vertical / service area. Each desk caters to a specialized lifestyle need, and you'll be responsible for ensuring seamless delivery, thoughtful planning, and vendor coordination.

This is a customer-facing role with a focus on high ownership, creativity, and operational excellence. You'll act as the single point of contact for the assigned category of service, from request intake to final execution.

Key Responsibilities

• Handle user requests from intake to fulfillment within your assigned service desk (Dining and Experiences, Travel, Event Planning, Govt / Official process guidance, and Home Service assistance).
• Plan, coordinate, and execute tasks by engaging relevant third-party vendors or agencies.
• Communicate clearly and empathetically with the client, ensuring timely updates and delightful service.
• Customize solutions based on client preferences and context.
• Track request status, vendor performance, and user satisfaction metrics.
• Adhere to SOPs while applying creative problem-solving to enhance service delivery.

Desk Allocation :

Candidates will be assigned to dedicated desks based on the nature and relevance of their prior experience. Desk categories include restaurant reservations, events, travel & cab bookings, and government / documentation support.

Ways Of Working

Background For Hiring

KRAs

KPIs

Skills Required

Event Planning, vendor coordination