IT Services Operations Analyst

About Us

We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.

We are THE MISSING LINK between where you are and where you want to be.

The Role

The Missing Link is looking for an experienced and talented IT Services Operations Analyst to join our growing team!

As Service Operations Analyst you will be responsible for providing L1 technical support to our diverse range of clients with a focus on resolving IT incidents, processing service requests within SLA.

Requirements

• Minimum 3 years’ professional work experience
• Minimum 1 year IT industry experience
• Preferred MSP / Cloud provider experience
• Microsoft or updated industry certifications

Technical Experience required :

• Hands on experience providing technical support
• Worked in ITIL environment or understand concept of ITIL
• Familiar with ticket management system and time entries
• Logical troubleshooting approach
• Basic experience with Security tools such as End Point Protections

Technologies :

• M365 User, Group & License Management
• Entra ID / Active Directory User and Group Management
• Windows 10 / 11 Troubleshooting
• Office Suite Troubleshooting
• Azure Conditional Access, Sign-In Logs and Session Management
• Familiar with RMM tools like N-Central or similar

Benefits

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels :

• Supportive, collaborative and respectful environment
• Company culture that fosters learning and development through training and mentoring programs
• Opportunities for professional development and career advancement