Executive - Customer Relationship

Role & responsibilities

• Make outbound calls to customers with overdue payments.
• Explain the due amount, payment terms, and consequences of non-payment.
• Negotiate repayment plans when required.
• Maintain accurate records of calls, payments, and follow-ups in the system.
• Coordinate with the field team regarding the payments and follow-ups.
• Follow escalation processes for non-cooperative customers.
• Meet daily, weekly, and monthly recovery targets.
• Provide regular updates to team leads or supervisors.

Skills Required

outbound calls to customers, Explain the due amount, Maintain accurate records of calls, Follow escalation processes, Coordinate with the field team