Technical Support Engineer (German Language)

Job Title :

Technical Support Engineer (German Language)

Payroll : TECEZE

Work Type : Remote / Full-time

Service Hours :

German Business Hours (8 : 00 AM – 5 : 00 PM CET / 11 : 30 AM – 8 : 30 PM IST)

Job Summary :

We are seeking a skilled and customer-oriented

Remote Technical Support Engineer

with

C1-level proficiency in German

and strong English communication skills. The ideal candidate will have experience providing technical support to end-users in a remote setup, ensuring quick and effective resolution of hardware, software, and network-related issues.

Key Responsibilities :

Provide

L1 / L2 remote technical support

to end-users across global locations.

Troubleshoot and resolve

hardware, software, and networking issues

on laptops, desktops, and mobile devices.

Manage and resolve support tickets efficiently using

ITSM or ticketing systems

(e.g., ServiceNow, Remedy).

Assist users with issues related to

Windows OS, MS Office Suite, and common business applications .

Communicate technical information clearly to non-technical users, ensuring high customer satisfaction.

Collaborate with cross-functional teams to escalate and resolve complex issues promptly.

Maintain detailed documentation of technical issues and solutions provided.

Contribute to knowledge base updates and process improvements.

Required Skills and Qualifications :

C1-level proficiency in German

(spoken and written).

Good Business English

communication skills (spoken and written).

2–3 years of experience

in remote technical support roles (L1 / L2 preferred).

Strong understanding of

Windows operating systems ,

MS Office , and

basic networking concepts .

Familiarity with

ITSM tools

such as ServiceNow, Remedy, etc.

Excellent

interpersonal and customer service

skills.

Strong

problem-solving

and

analytical

abilities.

Ability to work

independently

and as part of a distributed global team.

Experience working with

enterprise clients

or in a

multilingual, multicultural environment

is an added advantage.

Additional Details : MSA / SOW Status :

MSA signed

Shift Timing :

11 : 30 AM – 8 : 30 PM IST (aligned to German business hours)