Sphere Global Solutions - Technical Support Lead
Sphere Global SolutionsMohali30+ days ago
Job descriptionManage and support Office 365 tenant including Exchange, SharePoint, OneDrive, Teams, and Microsoft Intune. Create and manage user accounts, distribution groups, and shared mailboxes. Enforce security policies and handle data loss prevention (DLP) configurations. Monitor licence usage and recommend cost-optimisation where possible. Provide first and second-line IT support to all office staff (hardware / software issues). Troubleshoot Windows-based systems, printer issues, network connectivity problems, and common business application faults. Support employee onboarding and offboarding (device setup, access provisioning, account closure). Train users on basic tech hygiene and IT security best practices. Manage LAN / WiFi connectivity and escalate to providers when necessary. Oversee switches, routers, and wireless access points in conjunction with external network support partners if needed. Monitor uptime and performance of the office internet and troubleshoot outages. Ensure patching and antivirus systems are current and monitored. Enforce endpoint security standards including antivirus, firewall, and device encryption. Maintain software licensing compliance and ensure all installations are authorised. Support internal IT security audits and recommend improvements. Ensure backups (local / cloud) are running and recoverable. Minimum 5-10 years of hands-on experience in IT support or infrastructure management. Strong experience with Microsoft Office 365 administration (Exchange, Teams, SharePoint). Solid knowledge of Windows OS and desktop / laptop Familiarity with Active Directory, DNS, DHCP, and IP networking. Experience with remote support tools (e.g AnyDesk, TeamViewer, Microsoft Remote Desktop). Ability to manage IT assets and document procedures effectively. Excellent communication and stakeholder management skills. Experience with small office network setups preferred. Knowledge of Microsoft Intune, Azure AD, or Endpoint Manager. Understanding of basic scripting or automation tools (PowerShell). Experience supporting hybrid work environments (VPN, remote desktop). ITIL certification is a plus. Proactive, self-motivated and able to work independently. Detail-oriented with strong organisational skills. Able to explain technical concepts in simple, user-friendly terms. Calm under pressure and responsive to urgent issues. A team player willing to roll up their sleeves and get things done.
Location : Mohali Sector 74.
Key Responsibilities :
IT Asset Management :
- Maintain an up-to-date inventory of all IT assets (laptops, desktops, monitors, mobile phones, peripherals, etc.)
- Tag, track, and record allocation and decommissioning of IT assets.
- Ensure timely procurement, configuration, and disposal of IT equipment.
- Conduct regular audits and asset lifecycle reviews.
Office 365 Administration :
End-User Support :
Networking & Infrastructure :
Compliance & Security :
Required Skills & Experience :
Desirable Skills :
Personal Attributes :
(ref : hirist.tech)
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Technical Support Lead • Mohali
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