GMS - SM - TDR

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Cybersecurity Managed Services – Service Delivery Manager

Your Key Responsibilities

As a Service Delivery Manager in the Cyber Security Team, you will

• Lead the delivery and maintenance of Cyber managed services, for shared pool projects or dedicated large engagements, using advanced technical capabilities
• In-depth understanding and experience of managed service & provides Governance support and accountability for the Operations, delivery and maintenance of tools and processes, driving compliance with, and contributing to, the development of relevant standards for overall practice.
• An important part of your role will be to actively establish, maintain and strengthen client's relationships. You will also identify potential business opportunities for EY within existing engagements and escalate these as appropriate.
• You will be responsible for overall client service quality delivery in accordance with EY quality guidelines & methodologies. You will need to manage accounts and relationships on a day-to-day basis and explore new business opportunities for the firm. Establishing, strengthening, and nurturing relationships with clients (functional heads & key influencers) and internally across service lines and proactively will also be a part of your day-to-day activities. You will assist in developing new methodologies and internal initiatives and help in creating a positive learning culture by coaching, counselling and developing junior team members.
• In line with EY's commitment to quality, you'll confirm that work is of the highest quality as per EY's quality standards, by reviewing the work provided by junior members.

Client responsibilities :

People responsibilities :

KEY RESPONSIBILITIES :

To qualify, candidates must have :

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Skills Required

Itil Framework, Splunk, phantom , digital identity