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Executive ES

Executive ES

ConfidentialMumbai
5 days ago
Job description
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to OTC support call .
  • Acknowledging and resolving customer complaints timely.
  • Communicating with customers through various channels.
  • Knowing our products inside and out so that you can answer questions.
  • Taking prompt action on customer query & the incidents as per standard process.
  • Keeping records of customer interactions, transactions, comments and complaints as per standard process
  • Communicating and coordinating with colleagues as necessary.
  • Ensure to follow all compliances related to work flow.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

    • Requirements :

    • Any Graduate / Post Graduate or any certification related to technical field
    • Good communication skills - English and Hindi is MUST (Tamil will be added advantage)
    • Experience in OTC will add more value.
    • Understanding of various MS & Vendors operations , ATM & recyclers error codes will be added advantage .
    • Ready to work in shifts (Morning / Afternoon / Night incl. Weekends)
    • Good knowledge of MS Office applications
    • Good organizational skills and able to work well independently and within the team
    • Should be able to interact with Bank s and service providers .
    • Analytical skills on chronical events .

      • Skills Required

      Customer Service, Technical Support, Ms Office

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