GM- Client Retention (B2B)

"Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds."

Who we are

At Sodexo, we offer 100+ service solutions across diverse sectors—corporates, healthcare, education, manufacturing, and remote environments. From food & catering to facilities management and energy services, we enhance the quality of life for those we serve. Our inclusive, diverse, and equitable work environment empowers employees to thrive and make a meaningful impact. With a strong foundation in our values of Service Spirit, Team Spirit, and Spirit of Progress, working at Sodexo is more than just a job—it’s a chance to be part of something bigger.

Join us and act with purpose every day!

Role - Head – Client Relations & Retentions (Level- GM)

Location - Mumbai

About the Role :

Sodexo India is seeking a dynamic and strategic leader to head its Client Relations & Retentions function. This role is pivotal in ensuring long-term client satisfaction, retention, and growth across all business segments. The ideal candidate will be responsible for developing and executing client engagement strategies, identifying farming opportunities, and driving revenue growth through deepening existing relationships.

Key Responsibilities :

Client Retention & Relationship Management

• Develop and implement a robust client retention strategy across segments (Corporate Services, Healthcare, Education, etc.).
• Build and maintain strong relationships with key client stakeholders to ensure high satisfaction and loyalty.
• Lead client health reviews, feedback loops, and proactive issue resolution mechanisms.
• Monitor client satisfaction metrics and drive continuous improvement initiatives.

Farming & Growth Opportunities

Strategic Leadership & Collaboration

Innovation & Value Creation

Ideal Candidate Profile :

This role offers an opportunity to contribute directly to Sodexo’s growth journey by shaping a future-ready, engaged, and high-performing workforce.

Why SODEXO :

Disclaimer : If you do not hear from us within 14 days of your application, please consider your application unsuccessful on this occasion.