Product Success InternYourFriendlyhr • Delhi, Delhi, India
Product Success Intern
YourFriendlyhr • Delhi, Delhi, India
30+ days ago
Job descriptionEmpathy : You genuinely care about customer success . You connect with users understand their needs and advocate for them within the organization. Analytical & Problem-Solving Mindset : You love diving deep into data uncovering trends and finding creative solutions to customer challenges. You thrive on turning problems into opportunities . SaaS & Technical Aptitude : You understand SaaS products and love collaborating with technical teams to improve products. You have the ability to translate complex technical details into customer-friendly language . Communication & Collaboration : You have exceptional communication skills and know how to work cross-functionally aligning teams around a shared goal of product success . Duration : 6 Months Post-Internship Opportunity : High-performing interns will be considered for full-time roles with competitive market-based compensation packages. Fast-Paced & Impactful Environment : Work in a dynamic high-energy setting where your contributions make a direct impact on customer success and product growth. Accelerated Career Growth : Enjoy rapid learning and career advancement in a growing SaaS company that rewards your contributions and initiatives. Supportive Leadership : Work closely with approachable and supportive leaders who encourage your growth and help you achieve your goals. Collaborate with the Best : Be part of a team of industry leaders innovators who are committed to changing the way businesses grow through SaaS.
As a Product Success Intern youll play a critical role in shaping customer experiences and ensuring that our products deliver real value. Your success will be our success youll be the bridge between product innovation and customer impact . Youll drive product adoption solve customer problems and be an advocate for continuous improvement.
What Youll Do
- Customer Support & Issue Resolution : Lead the charge in managing customer queries via support chat and email ensuring every interaction is an opportunity to provide an impactful solution-driven experience.
- Product Advocacy : Act as the voice of the customer promoting the value and benefits of our products while gathering feedback to drive actionable product enhancements.
- Relationship Building & Feedback Collection : Build lasting relationships with users through proactive communication truly understanding their needs and using that feedback to inform product improvements.
- Drive Adoption & Retention : Champion the use of our products guiding customers to fully leverage key features and ensuring long-term engagement and success.
- Training & Empowerment : Provide expert product training ensuring customers understand how to use the tools effectively and maximize the value of every feature.
- Documentation & Account Management : Create helpful product documentation maintain interaction logs and manage customer accounts to ensure a seamless organized service experience.
- Rotational Shifts : This role involves working on a rotational shift schedule including night shifts ensuring our customers have support when they need it most.
Candidate Profile
Internship Details
Why Join Us
Ready to Make an Impact
If youre passionate about product success and want to work in an environment that encourages learning and growth join us in shaping the future Apply Now!
Required Skills :
communicationcustomerlearningproduct managementcustomer success management
Key Skills
Campaigns,Abinitio,AutoCAD 3D,Hardware & Networking,Customer Support,Arabic
Employment Type : INTERN
Experience : years
Vacancy : 1
Monthly Salary Salary : 300000 - 360000
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Intern • Delhi, Delhi, India
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