Duty Manager

We are seeking a dedicated and customer-focused Duty Manager to join our team in Lucknow, India. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations, maintaining high standards of service, and creating exceptional guest experiences.

• Oversee daily hotel operations, ensuring all departments work cohesively to meet guest expectations
• Manage and motivate front-line staff, providing guidance and support as needed
• Handle guest inquiries, complaints, and special requests promptly and professionally
• Coordinate with various departments to resolve operational issues and improve service delivery
• Conduct regular property inspections to maintain cleanliness and safety standards
• Manage check-in and check-out processes, ensuring efficiency and guest satisfaction
• Monitor and optimize room inventory and occupancy levels
• Implement and enforce hotel policies and procedures
• Assist in training new team members and conducting performance evaluations
• Prepare and analyze daily reports on hotel operations and guest feedback
• Respond to emergency situations and make critical decisions when necessary
• Collaborate with other managers to develop and implement strategies for improving guest satisfaction and operational efficiency

Skills Required

Operational Management, staff coordination , Customer Service, Conflict Resolution, Inventory Control, Budget Management