Voice Support - Freshers ( 3i Infotech )
Talent Care Infotech Private LimitedHyderabad / Secunderabad, Telangana4 days ago
Job descriptionMinimum 6+ months of BPO experience , preferably in a voice process. Excellent communication skills in English . Fluency in English and Hindi is mandatory. Knowledge of Telugu or any additional regional language is an added advantage. Education : Graduate / Undergraduate (any specialization). Willing to work in rotational shifts , including weekends as required. Strong customer service mindset with the ability to handle queries patiently and professionally. Total Open Positions : 35 Salary : ₹2 LPA (CTC) Onwords Salary may be negotiated based on relevant experience. Gender : Open to all Shift Type : Rotational shifts (candidate must be flexible) Work Mode : (You can specify if it's Work from Office / Hybrid if needed) Strong interpersonal and listening skills Ability to work in a fast-paced and target-driven environment Basic computer literacy and familiarity with CRM tools Problem-solving skills with attention to detail Ability to remain calm and professional during high-volume call periods Opportunity to work with a leading IT and business process services organization A supportive and growth-oriented work culture Chance to build domain knowledge in medical insurance operations Exposure to large corporate insurance processes
Location : Hyderabad
Company : 3i-Infotech
About the Role
3i-Infotech is seeking enthusiastic, customer-oriented professionals to join our Medical Insurance Voice Support – Operations Team . The ideal candidate will have prior BPO experience and a strong commitment to delivering high-quality service while assisting customers with their medical insurance-related queries.
Key Responsibilities
- Handle inbound customer calls related to medical insurance services.
- Provide voice-based support for corporate insurance accounts.
- Understand customer needs and offer accurate, timely resolutions .
- Maintain a high degree of professionalism and empathy while interacting with customers.
- Document call details, update customer information, and follow standard operating procedures.
- Coordinate with internal departments when necessary to ensure end-to-end issue closure.
- Meet performance metrics including call quality, response time, and customer satisfaction.
Eligibility Criteria
Job Details
Desired Skills
Why Join 3i-Infotech
Skills Required
Good Comunication Skill, Listening Skill, Problem-solving, Trouble Shooting, Team Work Ability, Quick Learning
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Fresher • Hyderabad / Secunderabad, Telangana
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